WHY SHOULD YOU USE THIS FLOW?

Offer customers the opportunity to upgrade or add on to their current purchase.

→ It can increase sales: Upselling can help merchants increase their sales by offering customers additional or upgraded products that complement the ones they are already purchasing.

→ It can improve customer satisfaction: By offering customers products that meet their needs and preferences, merchants can improve customer satisfaction and encourage customers to continue doing business with the company.

→ It can help to build customer loyalty: Upselling can help merchants build customer loyalty by demonstrating that they are willing to go the extra mile to find products that meet the customer's needs.

→ It can improve the customer experience: Upselling can help to make the purchasing process more convenient for customers, as it can help them find the products they need in one place.

→ It can help to increase the average order value: Upselling can help merchants increase the average order value by encouraging customers to purchase additional or upgraded products. This can help to increase the overall profitability of the business.

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HOW DOES THIS FLOW WORK

One of the best ways to generate more revenue from your existing customers is Upselling or Cross-selling. Upsell and cross-sell messages boost revenue, build positive customer relationships and increase customer lifetime value.

To trigger the Upsell flow, you need to map your products - When product A is purchased, upsell product B. You can define wait time to identify the right moment to trigger the upsell flow. This flow will then automatically trigger when product A is purchased by a customer and will suggest them to buy Product B.