WHY SHOULD YOU USE THIS FLOW?

→ It provides customers with tracking information: Order shipped messages can include a tracking number and a link to the shipping carrier's website, which can help customers track the progress of their package. 

→ It helps to reduce confusion: Order shipped messages can help to clarify any confusion the customer may have about the status of their order, such as when it will be delivered and where it is currently located. 

→ It builds trust: By sending order shipped messages, ecommerce merchants can demonstrate that they are reliable and trustworthy, which can help to build customer loyalty. 

→ It can help to reduce customer service inquiries: Order shipped messages can provide customers with all of the information they need about the status of their order, which can help to reduce the number of customer service inquiries the merchant receives. 

→ It can help to improve the customer experience: Order shipped messages can help to make the purchasing process more convenient for customers, which can improve their overall experience with the merchant.

Nowadays, a shipping confirmation message is way beyond a “nice to have.” Consumers expect to receive a notification with all their shipping details. This also improves the post-purchase experience and increases the LTV.

HOW DOES THIS FLOW WORK

The Shipping Confirmation message will be sent automatically to the customer when you fulfill their order on Shopify. The tracking link is automatically pulled from the tracking information entered against the order on Shopify.

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