WHY SHOULD YOU USE THIS FLOW?

→ It helps to reduce confusion: Order confirmation messages can help to clarify any confusion the customer may have about the status of their order, such as which items have been shipped and which are still pending.

→ It builds trust: By sending order confirmation messages, ecommerce merchants can demonstrate that they are reliable and trustworthy, which can help to build customer loyalty.

→ It can help to reduce customer service inquiries: Order confirmation messages can provide customers with all of the information they need about the status of their order, which can help to reduce the number of customer service inquiries the merchant receives.

→ It can help to improve the customer experience: Order confirmation messages can help to make the purchasing process more convenient for customers, which can improve their overall experience with the merchant.

→ It can help to manage customer expectations: Order confirmation messages can help to manage customer expectations by letting them know which items are available and when they can expect to receive them. This can help to prevent disappointment and improve the overall customer experience.

Nowadays, a shipping confirmation message especially for partially fulfilled orders,  is way beyond a “nice to have.” Consumers expect to receive a notification with all their shipping details. This also improves the post-purchase experience and increases the LTV.

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HOW DOES THIS FLOW WORK

This flow sends the shipping confirmation automatically to the customer when their order is partially fulfilled. The tracking link is automatically pulled from the tracking information entered against the order on Shopify.

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